TERMS AND CONDITIONS
Although your Trianco Aztec boiler is produced to the highest standards, even the most reliable products can fail due to everyday use - which is why we are introducing a cover plan for your Aztec Boiler.
To support this is a nationwide network of service engineers who are available to attend any breakdown or fault occurring within two year cover period, so please retain a copy of your signed up agreement. No charge will be made for this service providing an appliance fault is found. The appliance must be made available for an engineer's visit during normal working hours.
This plan is only available to boilers installed in the UK mainland.
A call out charge will be applicable if our field service engineer finds that the fault is due to misuse, or if the fault is due to other parts of your heating system and not the boiler.
Please note that unauthorised invoices for call out or repair work carried out during the protection plan period by any third party will not be accepted.
The boiler must be installed in accordance with the installation instructions and Code of Good Practice. Person(s) who install this appliance, services or carries out any remedial work must be a competent person/suitably qualified. In the unlikely event of an appliance breakdown or fault during the protection plan period, please contact the Customer Service Department at TR Engineering:
Tel: 0114 257 2300 Fax: 0114 257 1419 Email: [email protected]
Please have the following information available when you call: Serial number of boiler, model/type and proof of purchase, plus details of fault. Please note that when our service engineer visits he will require confirmation of the installation date, so please retain your receipt. The TR Engineering protection plan is detailed below:-
1.The boiler is covered for a period of 24 calendar months from the date of sign up to the protection however, your cover is subject to a 30 day waiting period which means we won’t be able to come out to your boiler on any problem within the first 30 days of your cover unless you pay the additional call out fee.
2. Any part replaced during the plan will benefit from a period of guarantee no longer than the remaining period of the plan.
3. During the period of the plan any components contained in the above which prove to be defective due to faulty materials or workmanship will be repaired or replaced by TR Engineering provided that:
a)The appliance is available for service during normal working hours Monday to Friday (no weekend work or bank holidays accepted). The repair of the appliance or components will be carried out at the place most suitable and convenient to TR Engineering.
b) The boiler must be installed in accordance with the installation instructions and Code of Good Practice. Person(s) who install this appliance, services or carries out any remedial work, i.e. electrical fault finding must have suitable engineering qualifications.
c) TR Engineering will not accept responsibility for damage caused by faulty installation, neglect, misuse or accidental damage, or the non-observance of the instructions contained in either the installation or operating instructions or by tampering or repairing by unqualified persons or failure to commission the boiler after installation.
d)The guarantee does not extend to any defect arising to lime scale build up within any area of the boiler or any faults in the installation not attributed to TR Engineering.
e) That the appliance has been used for only the normal domestic purposes for which it was designed.
f)That this plan applies only to equipment purchased and used in the United Kingdom.
g) Unauthorised invoices for call out or repair work carried out during the plan period by any third party will not be accepted by TR Engineering.
h) This cover plan does not extend to the repair or replacement of any component or associated labour charges resulting from lack of water or electrical.
This plan does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This plan is offered as an extra benefit and does not affect your statutory rights as a consumer.